Contact Us

Support Channels

• In-App Feedback: Go to Settings > Feedback & Support (requires Mail app configuration)
• Email Support: [email protected]
  • Subject: "SoundlyFM - [Brief Issue Description]"
  • Response Time: Within 2 business days

Privacy Inquiries

For privacy or legal questions, please email us with "Privacy Inquiry" in the subject line for priority handling.

What We Support

• Account, trial period, subscription and purchase issues
• Radio playback, favorites, themes, and home station features
• App performance issues (crashes, freezes, startup problems)
• Data and privacy questions

Support Process

1. Submit your request via in-app feedback or email
2. Initial response within 24 hours
3. Resolution within 2 business days for general issues
4. Priority handling for critical issues (playback failure, purchase problems)

When Submitting a Request, Please Include:

• Brief description of the issue and steps to reproduce
• Device model, iOS version, and app version
• Screenshots or screen recordings (if applicable)